Frequently Asked Questions

Q: Does the party rental price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.  Remember prices do include sales tax.

Q: If we pick 10:30 the following day for the overnight fee does that mean you will be there to pick it up for 10:30 am?

A: Not exactly, the reason we have you pick 10:30 am is because at this moment in time that is the only way the system can tell you want it as an overnight rental.  Pick up the next day can be as early as 6 am and throughout the day, It all just depends on how busy our drivers are.

 

Q: Do you deliver inflatable party rental equipment to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

Q: Does the standard 7 hour rental time include your the time it takes to set up a bounce house or water slide?

A: No. We arrive early to set up so you get the entire rental time to play on your inflatable rental equipment!

Q: When do you set up inflatables?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.We may also drop of the night before if it is a water slide rental.

Q: We´ve rented some really dirty inflatables from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Xtreme Inflatables of La, LLC cleans and disinfects after every rental.

Q: Do we have to keep the inflatable plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.

Q: What payments do you take?

A: Cash,Check or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please check out our policies page for details.

Q: Do you require a deposit?

A: Yes all orders require a $35 to $75 Credit Card deposit. The are non refundable and kept on file for a year if there is a cancellation (see our policy page for more information).

Q: How big are the jumps?

A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.There can be up to a $100 cleaning if if applicable(See Policies Section)

 

Still have a question? Call or Write: Xjumps@gmail.com  985-969-8491

 
           

 

Copyright 2010, Xtreme Inflatables of La, LLC(tm) 985-969-8491