Setup is included, and delivery is free within 10 miles of our Hammond warehouse. For addresses within 55 miles, click Start My Order to get an online quote that includes any applicable delivery fee and book online. If your event is more than 55 miles away, call 985-969-8491 for a delivery quote and truck availability for your date.
Yes. For events within 55 miles of our Hammond warehouse, click Start My Order to view your quote, including any applicable delivery fee, and book online. Delivery is free within 10 miles. For events more than 55 miles away, call 985-969-8491 before booking so we can quote delivery and confirm truck availability.
Cash or credit cards. Checks are accepted only from schools or companies. Cash and approved school/company checks must be paid on delivery day before setup; we do not set up until payment is received. All other payment methods must be paid no later than the day before your event. If paying by cash, please have exact change as our drivers do not carry cash.
Weather cancellations made no later than the day before your event receive a deposit credit valid for one year. Please call the office to cancel. For non-weather cancellations or date changes, at least 24 hours’ notice is required; later cancellations or changes forfeit the deposit. When a refund is issued, the transaction fee is deducted. Please check our Policies page for full details.
Yes, all orders require a 25% down payment using a credit or debit card. The remaining 75% balance must be paid no later than the day before your event for all payment methods except cash or checks. Cash and approved school/company checks must be paid on delivery day before setup; we do not set up until payment is received. Checks are accepted only from schools or companies. Deposits are non-refundable for customer cancellations; eligible deposits are kept on file as a credit for one year under our cancellation policy. See our Policies page for more information.
All inflatables must be securely anchored. We prefer suitable solid objects for tie-offs when available. When sandbags are used, the fee is $60 per water slide, $30 per bounce house or combo, and $40 per other item requiring sandbag anchoring. Please tell us your setup surface and available tie-off points before delivery so our team can confirm a suitable anchoring plan for your rental.
Underground Pipes and Utilities: Customer must identify and disclose underground pipes, sprinkler lines, septic systems, cables and other buried features in the setup and anchoring area before installation. If locations are uncertain, contact Xtreme and Louisiana 811 well before delivery. Allow at least two business days for utility marking; private lines may require a separate private locator. To the extent permitted by law, Xtreme is not responsible for damage to private underground facilities resulting from the customer’s failure to accurately identify and disclose their locations.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once, so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. If you purchased our 10% Damage Waiver, equipment damage covered by its terms is excepted from repair or replacement charges. The waiver excludes intentional damage, silly-string damage and theft. All safety rules still apply. There can be up to a $350 cleaning if applicable. See our Policies page for more information.